World's Best The 5 U.S. Airlines With the Best Customer Service, According to T+L Readers Travel + Leisure readers voted these the domestic airlines with the best customer service in the 25th World's Best Awards. By Elizabeth Rhodes Elizabeth Rhodes Instagram Twitter Website Elizabeth Rhodes is an associate digital editor at Travel + Leisure, covering everything from luxury hotels to theme parks to must-pack travel products. Originally from South Carolina, Elizabeth moved to New York City from London, where she started her career as a travel blogger and writer. Travel + Leisure Editorial Guidelines Published on July 8, 2020 Share Tweet Pin Email This year’s World’s Best Awards survey closed on March 2, just before widespread stay-at-home orders were implemented as a result of COVID-19. The results reflect our readers’ experiences before the pandemic, but we hope that this year’s honorees will inspire your trips to come — whenever they may be. Whether you’re flying to Hawaii for a relaxing beach getaway or jetting off for a weekend in New York City, your vacation starts the second you step into the airport. The first hours of your journey at the airport and on your departing flight can set the tone for your entire vacation, so an airline’s customer service can have a huge impact on the beginning of your trip. Helpful gate agents and friendly flight attendants can take your flight experience from average to great, making the first leg of your trip a breeze. Courtesy of Southwest Airlines Customer service is even more important if your plans go awry. No one wants to think about the worst-case scenario when they plan a bucket-list trip or family vacation, but that’s when you’ll need customer service the most. Flying can be a stressful experience nowadays — flights get canceled, bags get lost, and plans change due to causes beyond our control, so it’s reassuring to know that your chosen airline has a strong customer service department to take care of those issues for you should they arise. For this year’s World’s Best Awards, we asked our readers to vote on the domestic airlines with the best customer service. In our top 5, you’ll find some of the nation’s largest carriers along with honorees that are consistently ranked among the country’s best domestic airlines. Southwest Airlines — known for its great flight deals, generous Rapid Rewards program, and Companion Pass perk — won the top spot this year as the domestic airline with the best customer service, according to our readers. Travel + Leisure readers voted these the top 5 domestic airlines with the best customer service in the 25th World’s Best Awards. Domestic Airlines With the Best Customer Service 1. Southwest Airlines (incorporating AirTran) Courtesy of Southwest Airlines More information: southwest.com 2. Alaska Airlines Courtesy of Alaska Airlines More information: alaskaair.com 3. Hawaiian Airlines Courtesy of Hawaiian Airlines More information: hawaiianairlines.com 4. JetBlue Airways Courtesy of JetBlue More information: jetblue.com 5. Delta Air Lines Courtesy of Delta Air Lines More information: delta.com Was this page helpful? Thanks for your feedback! Tell us why! Other Submit