An easy way to make the most of your stay, as told by a hotel executive.
Working in the hotel industry often means traveling and learning some tricks along the way.
That’s been the case for Barry Goldstein, the executive vice president and chief marketing officer of the Wyndham Hotel Group.
Having traveled to over 50 countries, Goldstein has found that guests can get a lot more than expected during their stay if they simply know what to ask for.
“A lot of people don’t realize that hotels have what you need, but people often don’t ask for it,” Goldstein told Travel + Leisure. “In the simplest case, if you only see a Pepsi, you can almost always get a Coke...I don’t think people realize that hotels tend to carry almost everything, even the most obvious elements like medicine, undershirts, ties, or chargers, so they tend to go out and buy it."
Hotels often have complimentary amenities set aside that travelers can ask for.
Hotels like the Epicurean Hotel in Tampa, Florida even offer complimentary Electra bikes to stay fit, complete with their own basket, helmet, lock, maps, and a cup holder, while sneakers are a popular choice for those who want to go on a run but forgot their kicks at home.
Goldstein also has a tip for traveling parents: talk about your kids.
“Let the hotel know if you’re traveling with kids…sometimes people don’t want to say that, but if you give them their names and ages, most hotels will surprise and delight you with amenities for your kids that range from chocolate chip cookies and milk to a basket of chocolate or small toys,” he said.
Hotels like the Dorchester Collection have an extensive selection of kids’ amenities to choose from, ranging from board games and fresh baked cookies to PlayStations.
Finally, Goldstein advises you don't be shy when asking for an upgrade.
“A lot of people are afraid to ask if they’re in a regular room, but if the hotel is not fully occupied and there’s a need, they can offer an upgrade for either a nominal charge for as low as $10 or often at no charge for loyalty members,” he told T+L.