News United Airlines Will No Longer Board Planes From Back to Front The airline will resume its pre-pandemic boarding process. By Jessica Poitevien Jessica Poitevien Instagram Website Jessica Poitevien is a freelance travel writer currently based in South Florida but eagerly awaiting her next adventure. Her favorite topics are food, travel, and culture, but she'll write about almost anything that piques her curiosity. Jessica is a regular contributing writer for Travel + Leisure but also has bylines in Condé Nast Traveler, Business Insider, Fodor's Travel, and more. When she's not traveling or writing, you can find Jessica stoking the flames of her other obsessions: baking shows, talking to strangers, and exploring nature. * 9+ years of experience in writing, editing, and content creation * 3 years spent living and working abroad (Spain and Colombia) Travel + Leisure Editorial Guidelines Published on April 13, 2021 Share Tweet Pin Email When the pandemic first hit, the seemingly ironclad practices of the travel industry changed to meet the new safety needs of travelers and employees. Airlines, in particular, limited capacity on planes, blocked middle seats, eliminated change fees, and more. Now, as the world slowly inches toward some semblance of normalcy, many airlines are also reverting back to their pre-pandemic policies. The latest air carrier to make a change of this kind is United Airlines. The company recently announced that as of April 15, 2021, its flights will no longer board from back to front. Instead, flights will resume United's Better Boarding technique, described as a five-group, two-lane boarding system. Courtesy of United Airlines "Last year, United temporarily switched to boarding from the back of the aircraft to the front to improve social distancing," Maddie King, a United Airlines spokeswoman, said in a statement shared with Travel + Leisure. "Now that more customers are returning, this can result in customers gathering in the gate area to wait near the boarding door for their row to be called. This gathering defeats the social distancing purpose of back-to-front boarding." King also emphasized that this change doesn't come at the expense of passenger safety. "United has proven the safety of our travel experience — even when the plane is full — through cleaning, onboard HEPA air filtration, and mask requirements. Nothing about United's CleanPlus commitment or mask requirement is changing," she said. As part of the Better Boarding process, groups will be called one at a time and funnel through two lanes to have their tickets scanned. Passengers can use the United app or opt in for text messages to receive an alert when boarding has begun, eliminating the need to crowd at the gate. "We know from recent surveys that an orderly boarding experience is one of the things our customers value the most," King said, also explaining why the company decided to return to its usual boarding practices. Despite the change, King also notes: "To be clear, our policies are guided by our partners at the Cleveland Clinic and Clorox." Jessica Poitevien is a Travel + Leisure contributor currently based in South Florida, but she's always on the lookout for her next adventure. Besides traveling, she loves baking, talking to strangers, and taking long walks on the beach. Follow her adventures on Instagram. Was this page helpful? Thanks for your feedback! Tell us why! Other Submit