Some airports are great, some are terrible, and most are in between. But some are trying their hardest, and in recognition of that, the Airport Service Quality (ASQ) Awards this week named Cleveland Hopkins International the “Most Improved Airport” in North America.
The ASQ Awards are given out annually by Airports Council International, recognizing the airports that achieve the highest rankings based on passenger surveys. Cleveland (CLE) sees about 9 million passengers each year.
“Cleveland Hopkins International Airport continues to focus on improving visitor experience in all aspects of customer service,” Mayor Frank Jackson said in the statement, Cleveland.com reported.
Some recent changes to the airport include the addition of a “Mothers room,” new information board with security checkpoint wait times, online parking updates, better food and beverage options, and a revamped transportation center, according to Cleveland.com.
The “Best Airport in North America,” according to Airports Council International, is a tie between Indianapolis (IND) and Jacksonville (JAX). Three airports tied for second place (El Paso Airport, Ottawa Airport, and Toronto Billy Bishop Airport), and eight airports tied for third (Austin Airport, Columbus Airport, Dallas Love Field Airport, Halifax Airport, Pittsburgh Airport, San Antonio Airport, San Jose Airport, and Tampa Airport).