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Elizabeth Preske
Updated October 01, 2018

Thousands of passengers were left with “worthless tickets” on Monday when Primera Air suddenly ceased operations after 14 years of service, the Independent reported. Many travelers found out the airline was shutting down while they were waiting to board their flights to New York City and Washington, D.C.

“On behalf of Primera Air team, we would like to thank you for your loyalty. On this sad day we are saying Goodbye to all of you,” the company said on its website.

At the time that the news was announced, there were only three Primera flights in the air, and one of the airline's planes had already been impounded at Stansted airport in London.

“Weighting [sic] the potential losses due to future delivery delays... and bearing in mind the difficult environment that airlines are facing now due to low prices and high fuel costs, we have decided to cease operations now,” Primera said in a statement. The airline will cease all operations at midnight on October 2.

The news officially broke when a Primera Air crew member shared an e-mail from Anders Ludvigsson, Primera's director of flight operations.

In the e-mail, Ludvigsson states that the delays in getting new Airbuses created high costs for “wet lease and cancellations,” which ultimately led to the airline's demise.

The bankruptcy comes just months after the airline began operating flights between North American and Europe.

What to Do If You Booked a Primera Air Flight

Unfortunately, if you have a flight booked with Primera Air, you will no longer be able to contact them via e-mail or phone if you wish to follow up with them for more information. For updates, the airline promises to provide customers with more information on its website in the coming days.

You will also need to reschedule your flights with another airline.

It is unknown whether Primera will refund your tickets, so you will need to get in touch with your credit card company or travel insurance provider in order to get your money back.

If you booked your flights through a tour operator or travel agent, contact them for more information.

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