Why Disney Cast Members Will Never Say 'I Don't Know'
Disney Parks go to great lengths to ensure guests have the most magical time of their lives while inside the park. This of course stretches to the incredible detail designers put into rides, to the perfectly Disney-friendly foods served throughout the park right down to the way each and every cast member interacts with guests.
Take, for example, the fact that cast members (otherwise known as employees) are never supposed to tell a guest “I don’t know.”
According to a former cast member, if a guest approaches a cast member inside the park with a question they are not allowed to answer with “I don’t know” even when they don’t actually know the answer. Instead, cast members must go to any and all lengths to find the answer, including calling other cast members around the park. This way, guests never have to wander around looking for something.
Moreover, cast members are never allowed to laugh or mock a guest for any of their questions. As another former cast member revealed, “If someone asks you ‘what time does the 3:00 parade start’ you can’t laugh. They may be serious! Actually, they are most of the time! You have to say ‘3:00′ with a smile that doesn’t suggest to them that you think they are a big stupid and should go learn something.”
Of course, these rigid cast rules don’t stop there. For example, no Disney park employee is ever allowed to point with just their index finger. Instead, they must point using both the index and middle finger, which is known as the “Disney point.”
According to an anonymous Disney park employee, the gesture is indeed part of the training program for all employees and is actually an homage to Walt Disney himself. As legend has it, Disney would walk through his eponymously named park with a cigarette in hand. When he would point out different attractions he would do so by pointing with two fingers stretched out.
Now, however, Disney also uses the two-finger gesture to ensure that they are not misinterpreted as being rude with the single-finger point.
Beyond fingers and answers Disney cast members must also cover any visible tattoos, keep nails and makeup clean and simple and are banned from ever chewing gum. But hey, at least they get to dress up as princes and princesses.