What to Do if Your Flight Was Canceled Because of the Atlanta Airport Blackout
You may be entitled to flight vouchers, or more.
Flights are taking off again after a power outage at the Hartsfield-Jackson International Airport left thousands of travelers stranded over the weekend.
The outage, which was caused by an underground electrical fire on Sunday, according to the Atlanta Journal-Constitution, resulted in more than 1,000 flight cancellations across Delta alone. The latest numbers from FlightAware show that hundreds of flights are still facing delays and cancellations Monday.
Several airlines are offering waivers for travelers who are currently dealing with flight cancellations.
Delta, which is headquartered in Atlanta, has issued an embargo for accompanied minors through Monday, allowing unaccompanied minors who already started traveling on Sunday to continue.
If you’re looking to cancel your trip due to flight cancellations or delays of 90 minutes or more, the airline will issue you a full refund for the unused portion of the ticket.
Travelers who didn’t have a flight cancelation can still make a one-time change to their current travel plans without any fees if they’re traveling to, from, or through Atlanta anytime between Sunday, Dec. 17 and Tuesday, Dec.19. Delta has also created a team to assist with customers who have checked bags affected by the outage.
Southwest passengers scheduled to travel to, from, or through the airport through Monday, Dec. 18, can rebook their original flight or book a standby ticket within 14 days or their original date of travel without any change fees.
American Airlines will also let you change your ticket, free of charge, if you bought it by Sunday, Dec.17, are scheduled to travel by Dec. 8, and book your flight to the same destination city.
United Airlines will waive any change fees and flight price changes for people departing on or before Friday, Dec. 22 for passengers originally planning to travel Dec. 17 through Dec. 19. Tickets will need to be purchased in the same cabin and between the same cities as your prior itinerary for the waiver to apply.
Spirit will waive chargers for fliers scheduled to travel on Dec. 17 and Dec. 18 for new bookings made through Dec. 21, after which the fare difference will apply.
If you’re flying with Frontier, the airline is offering travelers who had purchased tickets on or before Dec. 16 to make a free itinerary change for travel scheduled no later than January 1. You can change your origin and destination cities, giving you more flexibility to adjust your plans.
Several flights are also facing delays due to the incident, which is why you'll want to check the status of your flight either through your airline's mobile app or directly through their website, whether you're flying with Delta, Southwest, American Airlines, United Airlines, Spirit Airlines, or Frontier Airlines.