Apple's Plan to Reopen Stores Includes Masks and Temperature Checks
Stores have already started opening in the U.S. and around the world.
Apple stores are ready to re-open for customers, but not without a few significant changes.
In mid-March, Apple shut down its physical locations to help stop the spread of the coronavirus. However, already, NPR reported, about 100 stores around the globe, including several in the United States, are open for business. But, those open doors come with a host of new rules.
“As of today, nearly 100 of our stores globally have been able to open their doors to our customers again,” Deirdre O'Brien, Apple Senior Vice President for Retail + People, wrote in a note to customers. “We wanted to share a bit about how we’re carrying forward our commitment to care: how it’s informing our decision‑making, the significant steps we’re taking to keep everyone who visits one of our stores safe, and the ways in which our stores will look a little different.”
O’Brien explained, Apple will “only move forward with a reopening” stores once they are “confident we can safely return to serving customers.” That will be determined by looking at local data as well as receiving guidance from national and local health officials.
“These are not decisions we rush into — and a store opening in no way means that we won't take the preventative step of closing it again should local conditions warrant,” O’Brien added.
However, O’Brien noted, things will look and feel different for in-person customers thanks to a few new rules. That includes new capacity measures to limit the number of customers in a store at any given time to allow for both social distancing and one-on-one care.
O’Brien added, face coverings “will be required for all of our teams and customers, and we will provide them to customers who don’t bring their own.”
And, in order to even enter the store, both customers and staff will be required to undergo a temperature check.
“Throughout the day, we're conducting enhanced deep cleanings that place special emphasis on all surfaces, display products, and highly trafficked areas,” O’Brien said.
For those unable to follow the rules, or are wary of entering an in-person location, they can always opt for online ordering. According to Apple, guests will also have the option to order online and pick up at the store.
“The response to COVID‑19 is still ongoing, and we recognize that the road back will have its twists and turns,” O’Brien wrote. “But whatever challenges lie ahead, COVID‑19 has only reinforced our faith in people — in our teams, in our customers, in our communities.”