American Airlines Apologizes to Breastfeeding Mom After Argument Over Carry-on
Passenger Kelsey Myers was boarding a flight from Los Angeles to Chicago on American Airlines when a gate agent told her she had too many items with her.
She was traveling with a cooler of breast milk, a pump, a personal item and a carry-on, NBC News reported. When she resisted checking her bag, the agent reportedly asked her, “How many boobs do you have?”
Myers wrote in a Facebook post that the gate agent “yelled” at her, according to NBC. Myers checked her carry-on in order to avoid further confrontation, but she said the situation left her upset. “I’m shocked that a supervisor would show such disrespect,” she wrote. I’m also very surprised that a supervisor would have no knowledge of what seems to me like a simple policy.”
It states on the American Airlines website that “diaper bags (1 per child), soft-sided cooler bags with breast milk, child safety seats, strollers and medical or mobility devices don’t count as your personal item or carry-on.”
After the incident, American Airlines has issued an apology. “It’s difficult enough to travel as a breastfeeding mom,” Leslie Scott, an American Airlines spokesperson, told NBC in Chicago. “We want it to be easier, not more difficult.”
Scott added that the airline has also reached out to Myers and will be compensating her for the issue.