By Rose Minutaglio /
June 15, 2017

This story originally appeared on

A Texas woman who experienced a medical emergency while on an American Airlines flight died shortly after she was taken off the plane on Monday.

Relatives identified the woman as 48-year-old Theresa Hines from Carrollton, Texas, reports the Minneapolis Star-Tribune.

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She was traveling alone.

Hines was aboard Flight 2423 from DFW International Airport to Minneapolis-St. Paul International Airport when she experienced “medical distress” in the plane lavatory, American Airlines told PEOPLE in a statement. 

The crew, “along with several medical professionals, provided onboard medical assistance to her,” the statement continued.

The crew declared an emergency landing and paramedics met the flight when it landed.

“They radioed ahead and we had somebody at the gate to meet the plane when it arrived,” Patrick Hogan, Minneapolis-St. Paul International Airport‘s director of public affairs and marketing, tells PEOPLE. “When we boarded, the patient was in the rear of the plane and our effort was focused on getting her out and onto the jet bridge.”

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Hogan confirms that EMT staff found Hines unconscious in the lavatory, but was unable to address what had happened to her.

First responders transported Hines using a portable stretcher, described by Hogan as a “tarp-like device.”

“If she were conscious we could have used an aisle chair, which is like a wheelchair, but we used a device that first responders all over the country use when you’re dealing with someone in a narrow space,” he said. “They brought her off and onto the jet bridge using that.”

The EMT staff worked on Hines for an hour trying to revive her, but were unable to save her life.

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“We are deeply saddened by this event and our thoughts and prayers go out to our passenger’s loved ones,” American Airlines said in a statement. “We’re grateful for the response of our highly trained flight attendants and our customers who assisted our passenger until first responders arrived.” 

Her cause of death will be determined by the local medical examiner’s office.