Introducing Hilton CleanStay...

By Cailey Rizzo
April 28, 2020
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Hilton

As the hotel industry is looking to the future, following a major change in operations due to coronavirus, Hilton has just announced new protocols to reassure guests that extra care is being taken during their stays.

Entitled Hilton CleanStay, their new cleaning initiative in partnership with the Mayo Clinic and RB — the maker of Lysol and Dettol —  includes multiple pillars to ensure quality control when it comes to sanitizing rooms.

The program is expected to launch in June.

“Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer – while protecting our Team Members who are on the front lines of hospitality,” Christopher J. Nassetta, Hilton President and CEO, said in a statement.

Hilton

Hilton rooms will be marked with a literal seal of approval as each room be have a “CleanStay Room Seal” on their room door upon arrival. The seal will indicate that the room has not been touched since its last cleaning.

The cleaning will include a deep clean on some of the most frequently-touched items in the room, including light switches, door handles, TV remotes, thermostats and many more. Guests may also notice that paper products — like pens, papers and guest directories — have disappeared from rooms and been replaced with digital alternatives to eliminate the possibility of contaminated surfaces.

Hilton

Certain rooms may also see the addition of new technologies to standard cleaning procedure. Electrostatic sprayers and ultraviolet light could be added to cleaning carts to thoroughly disinfect rooms before check-in.

And speaking of checking in, guests will be able to opt for a cardless stay and instead use a digital room key powered through the Hilton app. Checking in and out may also be done digitally to reduce time at the front desk.

Fitness centers will also undergo increased cleaning and the number of people allowed in the room at a time could be limited. Hotels will also increase the frequency of cleaning in public areas and provide disinfecting wipes nearby commonly-used places like elevators.

Hilton is not the only accommodation company to introduce new safety measures. Last week, Marriott introduced the “Global Cleanliness Council,” to develop new cleaning and disinfecting standards at hotel locations. And earlier this week, Airbnb announced their own safety cleaning measures that hosts can opt into.