Calling the front desk may be an act of ancient history, now that hotels are offering concierge texting services.
Loews and Four Seasons are some of the first tech-savvy brands piloting the program, powered by California-based Zingle. With this personal texting service, guests can text their requests from anywhere, and expect almost immediate feedback.
Four Seasons Philadelphia’s Hotel Manager, Michael Nenner, guarantees an answer in four minutes or less.
“It is still gaining momentum,” says Nenner, “[but guests] like the quick access when they’re already on their phones so much anyway.”
With no app download required, guests are able to use the service as soon as they’re checked in.
Zingle isn’t new to the hospitality business. They’ve been helping guests at more than 400 hotels retrieve their cars via text since 2010.
Now, you can add extra pillows, room service, and tickets to an Eagles game to the growing list of items you can get from your hotel just by texting.
And because your message goes to every employee on duty, you’re guaranteed speedy service.
Craving a more personal interaction? Don’t worry. “There are guests that will always like to pick up the phone to hear a voice on the other end,” said Nenner. “And that service will never change.”
Melanie Lieberman is an editorial intern at Travel + Leisure