The Techno-Butler vs. the Compcierge
Hotels start to serve their wired guests.
Several months ago, the Ritz-Carlton, Kuala Lumpur, introduced a "techno-butler" to help guests get their E-mail, configure their laptops, and access the Internet. The idea seems to have caught on. The Ritz-Carlton, Chicago (which, despite its name, is run by the Ritz-Carlton's archrival, the Four Seasons), recently debuted a "compcierge" service. Here's how they compare.