United Airlines Might Be the First Brand to Actually Drop a 'Hidden' Flying Fee
In a world where there's a new airline fee being added at every corner—not to mention said fees are higher than ever—getting rid of a surcharge is practically unheard of. Despite the buzz such an act would bring about, United quietly removed their rebooking fee that previously required travelers to pay extra when they needed to change any information on their original flight reservation. As of the November 2nd, fliers will no longer have to shell out $50 for changing their flight due to an "unplanned event" (described by the airline as jury duty, illness, or death).
While the actual fee drop may have flown under the radar, United has very vocally been working on its customer service focus. We can only hope other airlines will follow United's lead—there's nothing worse than pulling from your vacation fund to spend even more on a plane ticket.
Erika Owen is the Audience Engagement Editor at Travel + Leisure. Follow her on Twitter and Instagram at @erikaraeowen.