Paul English told Travel + Leisure that many people still “remember fondly” the golden days of corporate travel — when every executive had a personal assistant and companies could afford to put business travelers in business-class seats.
English is the CEO and co-founder of Lola — a travel app that is meant to fulfill the role of a personal assistant. And the recently revamped tool is more attuned than ever to the needs of business travelers.
On October 4, the latest version of Lola became available for download. The app offers a mix of algorithm-based AI and real, human concierges (a mix of pro travel agents and customer service experts).
Unlike general search engines, Lola prioritizes users’ personal hotel and flight preferences. Most online travel companies, on the other hand, push paid results to the top.
“Lola is different,” English explained in a statement. The app even works with hoteliers and airlines to “make sure that [travelers] get their loyalty points.”
And in the event that something goes wrong — a missed connection or flight cancellation, for example — a travel agent is always on hand, 24 hours a day, to call airlines, hotels, and devise a back-up plan.
Instead of paid hotel and flight promotions, Lola profits by subscriptions. But to celebrate the relaunch, Lola is offering new users a special perk. Sign up before the end of the year, and Lola’s travel concierge services will be free of charge until the end of 2018.
This business travel innovation is available in the App Store and on Google Play.