Spirit Air: Money Talks, and Talking Costs Money
In its latest salvo against the traveling public, Spirit Airlines said it is considering a new surcharge—a fee to speak with Spirit airport employees. Spirit CEO Ben Baldanza told ABC News that it is considering such a fee in light of its airport kiosks that allow customers to buy tickets, check-in, and select or change seats without any human interaction. Baldanza told ABC News that flyers won’t see this new surcharge “any time soon.” What customers are seeing this week, however, is Spirit’s newest surcharge—a fee of up to $45 for carry-on bags placed in an overhead bin. That new fee began on Sunday, August 1.
Smart Traveler Mark Orwoll is also the international editor at Travel + Leisure.