Washington Post | Hotels want to know who you are. Especially if you're reviewing them anonymously.
An increasing number of image-conscious properties have begun connecting the dots between unbylined write-ups that appear on such popular travel sites as TripAdvisor or Yelp, and your personal information, such as your loyalty program preferences.
If you write a positive review, you might expect a reward from the hotel—a gift basket or a discount on your next stay. Pan a property, and you could get a concerned e-mail from the general manager asking you to reconsider your review. Or even a black mark against you in the chain's guest database.
John Baird, a lodging consultant in Jacksonville, Fla., says that hotels now use locations, dates and usernames that appear online to triangulate a guest's identity. Once they find a likely match, the review is added to a hotel's guest preference records, next to information such as frequent-guest number, newspaper choice and preferred room type.
Spirit Airlines, the Florida-based airline that will charge $45 to stow carry-ons in the overhead bin starting August 1, is plumbing new depths of customer annoyance by announcing today that it would begin placing ads for a toothbrush company on its lavatory mirrors.
The toothbrush company, which will get no additional publicity here, apparently believes Spirit’s media kit claim that the ads will get “100% saturation, with a targeted, captive audience that is actively engaged by ads for an average of three hours.”
It’s difficult not to snigger at the phrase “captive audience.”
Spirit, which recently installed cheap and uncomfortable “pre-reclined” seats on many of its aircraft so it could increase the passenger load, has sold advertising on barf bags, tray tables, bulkhead panels, beverage napkins, ticket envelopes and more. In years past it mandated flight attendants to wear aprons imprinted with the Bud Light logo.
Travel Pulse | Five of the seven hotels in the Nashville, Tenn., area that were affected by the recent flooding have reopened, according to STR. The seven properties that were closed by the flooding include 3,920 guestrooms, which represent 11 percent of the 35,629 rooms in the metropolitan Nashville market.
Gaylord Opryland Resort & Convention Center, which experienced severe damage and remains closed, accounts for 2,881 rooms and 8 percent of the market’s total room inventory. The resort is a major economic driver for the Nashville market, and its closing will have a dramatic effect on the area’s hotel industry.
I’ve long thought the best travel stories are the ones, well, where things don’t go according to plan. The most memorable tales from the road, it seems, often involve weird characters, bungled reservations, and near misses of all kinds. For this reason, I’ve become a big fan of the TitanicAwards.com, a survey site that celebrates “the dubious achievements in travel” (from Worst Toilet to Most Annoying Tourist Attraction) and can always be counted on for a good laugh. (If you like the LOLcats of Icanhascheezeburger, you’ll love the absurd-but-true findings of TitanicAwards.com.)
USA Today | Google, the world's most popular search engine, is expanding its reach in the lucrative online travel business. In March, Google added hotel links to its Maps application, listing hotels with room rates available to some users.
Google also is reportedly in talks to pay $1 billion to acquire ITA Software, which develops fare-shopping software for online travel agencies, airlines and fare-search-only sites, such as Bing Travel and Kayak.
Incorporating fares into Google search results would keep customers more engaged in its applications while they plan for travel, a prospect that could unnerve other fare sites. Users would be able to type in their destination and travel dates, and see flights and prices.
New York Times | The airlines have been doing it. Expect the hotels to follow suit. Over the last few years, the airlines have been adding and increasing fees on checked bags, exit row seats and more, much to the benefit of their bottom lines. And for similar reasons, hotels are likely to add more fees and more stringently enforce or even raise existing charges for cutting a stay short, for example, or for storing luggage.
A new study by Bjorn Hanson, clinical professor at the Preston Robert Tisch Center for Hospitality Tourism and Sports Management at New York University, found that while total fees and surcharges collected by hotels in the United States declined to $1.55 billion in last year’s faltering economy, they will rise this year. Mr. Hanson said he expected hotel surcharges to climb back up to $1.7 billion this year as a result of an expected rise of 3 to 4 percent in occupied hotel rooms, broader adoption of fees and more aggressive enforcement of and increases in existing fees.
The fees and surcharges were initially charged by high-end hotel brands in the late 1990s for access to resort amenities like the swimming pool, putting greens and tennis courts.
New York Times | United Airlines and Continental Airlines on Monday announced a $3 billion merger that would create the world’s biggest airline.
The all-stock deal would form a coast-to-coast American behemoth with a leading presence in the top domestic markets, including New York, Chicago and Los Angeles, along with an extended network to Asia, Latin America and Europe.
The deal was completed in a remarkably short three weeks, and would give the airlines the muscle to fend off low-cost rivals at home and to take on foreign carriers abroad. United is buying Continental, and the combined company will keep the United name and be based in Chicago. It will, however, keep the Continental logo, livery and colors and maintain a large presence in Houston.
USA Today | United and Continental airlines have reached the precipice of a merger agreement that their executives hope to announce on Monday, a source involved in the negotiations said Friday.
The announcement hinges on the boards of both airlines approving the deal, said the source, who is not authorized to speak for the airlines and requested anonymity. The board of United's parent, UAL, is to meet today. Continental's board is supposed to meet today and Sunday.
A union between Chicago-based United, the third-largest U.S. carrier, and No. 5 Continental, based in Houston, would create the biggest airline in the world. Based on passenger miles flown in 2009, the combination would be about 10% larger than the current world leader, Delta Air Lines.
The last time I visited Denver I fell in love with Little Man Ice Cream (or, rather, its banana chocolate chip frozen custard, with a dollop of hot fudge). Now that the city is offering up 500 red Trek cycles in its bike-sharing program, I’ll pedal there myself, and order up a double scoop to celebrate the calories I’ve burned.
Riding on the heels (or wheels?) of similar initiatives in Montreal and Mexico City, Denver B-Cycle is the nation’s first citywide bike-share, and incredibly cheap (it was sponsored by various big-money partners, including Kaiser Permanente). Purchase a 24-hour membership for $5 with your credit card at any of 40 ubiquitous B-cycle stations (above, see map here), and soon enough you’ll be free-wheelin’ it throughout the Mile High City. Legs getting sore? Just return your bike to its hub (stations are everywhere from the Denver Art Museum to the Highlands, the nabe Little Man Ice Cream calls home).
I just flew in from Ft. Lauderdale to New York, and, boy, am I tired! No, seriously though, I am. Because Spirit Airways has decided to change out their old seats for a new “lightweight, leather” model that doesn’t recline at all, I didn’t doze one bit on my 7 a.m. jaunt up the coast.
Just last week, Spirit released an absurd statement (one rivaled in ridiculous spin only by the airline’s own proud announcement in March that it would begin charging for carry-ons) that touted its new paralyzed seatbacks as a positive development for passengers. The claim:
1. The seats offer comfort throughout the entire flight, since you don’t need to put them in their full upright position during take-off and landing (right, because the lean-forward, lean-back thing is such an exhausting part of travel).
2. Customers appreciate that “there is no longer interference from the seat in front of you moving up and down throughout the flight.”
Yes, the inconsiderate gent in 14B sprawling back just as you dig into your chicken-flavored Cup-O’-Noodles is annoying. But not being able to recline at all? That’s plain infuriating. And, on any flight over two hours, as I can attest, terribly uncomfortable.