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Europe Flights Take Off, But What About the Backlog?

The first flights to take off in a week may have left London's Heathrow Airport yesterday and many of Europe's airports may once again be open, but there are still thousands of people stranded around the world, unable to fly due to ash from Iceland's recent volcanic explosion.

If you're not one of the lucky fliers who happened to be flying Emirates Air (the airline went above and beyond and is paying for hotel stays and three meals a day for some 6,000 passengers stuck in Dubai!), chances are you're ready for this ordeal to be O-V-E-R. Now, the question us who gets dibs on some of the first flights out?  For details on who goes to the front of the check-in line, check out CNN's excellent Q&A today:


How are airlines prioritizing ticket allocation?
Other than a few special cases, most airlines are prioritizing those with pre-existing tickets for scheduled flights. In some cases, empty seats on these are being filled by customers with urgent travel needs. Hong Kong carrier Cathay Pacific says it is giving priority to unaccompanied minors and students heading back to the UK to sit exams. Singapore Airlines is fast tracking those with "special needs," the elderly and those with infants or young children. Rochelle Turner, head of vacation research for consumer watchdog Which?, says any prioritizing is at the discretion of individual flight operators. "The elderly, the sick, frequent flyers—it's entirely up to the airline who goes first."

Do I need to do anything if I have a ticket on a scheduled flight?
All airlines are advising customers to double check whether flights are going ahead before heading to airports. British Airways is even urging customers with tickets on scheduled departures to consider delaying their travel plans to free up space on planes to allow delayed passengers to travel. In most cases, passengers who hold tickets for a flight due to take off as scheduled should be fine. Says Turner, it is still advisable to call the airline to confirm or check-in online.

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Adrien Glover is the online deputy editor at Travel + Leisure.

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