Airlines Grapple with Social Media This Week
It's been a rough week for airlines on social media.
After a Dutch teenager jokingly tweeted a bomb threat to American Airlines—she has since been arrested—the air carrier is now fielding dozens of other fake bomb threats over Twitter.
Meanwhile, U.S. Airways, is in crisis mode after it accidentally included a pornographic picture in one of its tweets. Even though the airline deleted the Tweet soon after, the image had already gone viral, with thousands of responders mocking U.S. Airways.
One bright spot: Southwest Airlines had a hit with its stand-up comic flight attendant delivering one of the coolest safety briefings we've ever heard. (Watch video above.) If you're going to go viral, that's the way to do it.
Peter Schlesinger is a research assistant at Travel + Leisure and a member of the Trip Doctor news team. You can find him on Twitter at @pschles08.