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Confessions of a NYC Restaurant Waiter

NYC restaurant waiter

What’s it really like to work at a hip NYC restaurant? A server dishes the dirt.

“Some people are so impatient: one lady poked me in the hand with a fork while I was taking another order because she thought her food was taking too long.”

“Please don’t ask for a more desirable table. I get that you weren’t allowed to sit at the cool table in high school, but it’s only a table. Just sit down.”

“I’ve never seen a server spit in someone’s food, no matter how much the customer deserves it. It’s just not worth it.”

Photo by Corbis Flirt / Alamy

Ritz-Carlton Expands its Behind-the-Scenes Videos

In September, the Ritz-Carlton gave T+L exclusive early access to its new video series, the Art of the Craft—a behind-the-scenes look at key employees who influence the guest experience. But the company didn't just stop with four videos, and they've again given us exclusive early access to their newest: a florist in Barcelona and a steward in Washington, D.C.

Its not exactly reality TV—there's no screaming Gordon Ramsay–type character screaming (though let's face it, we don't really need more of that). But the videos do a good job showcasing the efforts of people we might otherwise underappreciate—knowing how much passion and experience goes into a hotel's flower presentations, for example, helps us all better understand all the intricacies of operating a luxury hotel.

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Confessions of an Aspen Bellman

bellman

A veteran porter sheds light on working at a ritzy ski-town resort.

“A lot of people assume that we’re good for carrying luggage, and that’s it. But we know as much or more about where to eat and what to do as the front desk or concierge.”

“Some guests think we’re their personal assistants. They want us to get them groceries, swap their pillows, even drive them to the liquor store and wait for half an hour.”

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Confessions of a Hotel Front-Desk Manager

hotel front desk manager

Phillip X., who runs reception at a well-known luxury hotel, dishes the dirt.

“I like hearing people’s stories, but please, keep it brief. We have a button on the phone that will make it ring to rescue us from a boring conversation.

“Not everyone tips, but some tip a lot, so it’s a wash. People have tipped me in marijuana. Brits are the worst tippers, especially families.

And yes, we can hear you when you’re having sex, sometimes even from the lobby. And I can always tell how some people are going to sound.”

Photo courtesy of John Takai / Alamy

The Ritz-Carlton: A Behind-the-Scenes Look

A few years ago, we did a story in the magazine about becoming a housekeeper at a luxury hotel—a fascinating look at the level of detail that goes into this essential position.

Now there’s a new look at the housekeeper, thanks to a series of just-released videos from the Ritz-Carlton; one of these clips features a housekeeper in Hong Kong who would clearly be horrified at how I make my bed. Our friends at the R-C have given T+L exclusive early access to these videos, and we’re sharing them here.

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Video: GloboMaestro Imbibes At Campbell Apartment

The Campbell Apartment: Grand Central's Sexiest Secret from GloboMaestro on Vimeo.

Flapper's Delight, Robber Baron, Kentucky Ginger, Prohibition Punch: you'll find these vintage cocktails at Campbell Apartment, a semi-secret 1920s-style bar in New York City's Grand Central Terminal. Once the private office and salon of early 20th-century finance mogul John W. Campbell, the prodigious room is filled with sumptuous red leather chairs, elaborate ceiling designs, and even a vintage popcorn machine (that doesn't just serve as decoration: free bowls of popcorn sit atop the wooden bar). Depending on how many cocktails you have, you might see Jay Gatsby romancing a flapper in the corner. Cheers!

Corinne White is an editorial intern at Travel + Leisure. 

Video courtesy of GloboMaestro

Video: GloboMaestro Gets Pampered at Hommage Atelier

Who says women get to have all the pampering? Tucked inside a penthouse on New York City's Madison Avenue, with no signage to indicate its existence, Hommage Grooming Atelier leaves its customers clean-shaven and luxuriously refreshed. Upon arrivial, your shoes are whisked off your feet to be shined (replaced with slippers) and an espresso or whiskey is placed in your hand. Regulars are treated to a monogrammed locker where a drink-of-choice and other personal items can be stored. With a masculine design scheme that makes you feel like Don Draper could be lurking around the corner, Hommage Atelier is fast becoming the new home of Gotham's most luxurious (and well-shaven) men. Go to globomaestro.com for more insider travel videos and tips. 

Corinne White is an editorial intern at Travel + Leisure. 

Video courtesy of GloboMaestro

Video: GloboMaestro Checks Out La Biblioteca de Tequila

Exclusive GloboMaestro Video: A trip to the library may not be high on your to-do list this summer—unless you find yourself in New York City. At La Biblioteca de Tequila, books are replaced by bottles of Mexico's finest, which line the shelves of this legendary subterranean tequila bar. The library concept doesn't stop there: customers are free to "check out" their favorite brand by purchasing their own bottle, which is then stamped with an ID card and subsequently locked away for safe keeping. Tequila isn't the only menu item (though you'll have your pick from about 400 bottles): Chef Richard Sandoval's creative Latin-fusion street food—like the special tuna wanton tacos—is another reason to stop in.

2012-hs-briana-fasone.jpg Briana Fasone is a digital editorial assistant at Travel + Leisure.

 

Video courtesy of GloboMaestro, the only web series where hotel concierges dish their insider destination tips.

Video: GloboMaestro Hits the New-York Historical Society

Exclusive GloboMaestro Video: Say hello to the new New-York Historical Society. For years New York City's oldest museum was perhaps best known for the placement of a hyphen between "New" and "York" in its title (a common usage during the museum’s founding in 1804). While steadfastly holding on to its own history, the New-York Historical Society has transformed into a cultural powerhouse thanks to a recent three-year $70 million renovation. Exhibitions are enhanced by shrewd uses of new technologies, from touch-screens to state-of-the-art video projections. Paintings, photographs, maps, and documents have never looked more attractive. It'll make you fall in love all over again with Gotham.

2012-hs-briana-fasonejpg

Briana Fasone is an editorial assistant at Travel + Leisure.




Video courtesy of GloboMaestro
, the only web series where hotel concierges dish their insider destination tips.

Video: GloboMaestro Goes to The Paris Theatre

Exclusive GloboMaestro Video: Few cinemas are as iconic as the films they show, but The Paris Theatre, America's oldest continuously operated art-house cinema, is itself a celebrity. The cinema, located just a stone's throw away from The Plaza Hotel, was opened by Marlene Dietrich in 1948 and remains one of the New York's last single screen theaters. You won't catch this summer's blockbuster here (the theater shows only movies shot on film), but you'll be sure to see some of the finest independent and foreign films. While only one flick is shown each week, this cinephile wonderland never ever plays any pre-show ads.

Video courtesy of GloboMaestro, the only web series where hotel concierges dish their insider destination tips.

 

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