Moscow’s Sheremetyevo International Airport is experimenting with an innovation that air travelers have fitfully dreamt of for years: a safe and clean place to grab a few hours’ sleep.
Installed a month ago in the AeroExpress terminal, the prototype Sleepbox shows travelers a small, private oasis in which to spend layovers. The 13-sq.-ft. box, covered with an attractive pale ash veneer, is efficiently kitted out with two bunks, LED reading lamps, electrical outlets for laptops or phone charging, WiFi, ventilation and sound systems, under-bunk space to stow luggage, and motor-controlled blinds. Apparently, there is even an automated process to change the linens between guests.
No sooner did Google unveil Flights, its new airfare search tool, on Tuesday than the criticism began to fly—not least from key competitor Kayak. But let's let's let Robert Birge, Kayak's chief marketing officer, speak for himself.
"We recognize Google is a formidable competitor, but they haven't been successful in every vertical they've entered," Birge said in a statement that went on to laud Kayak's own attributes.
I got the statement in an unusual email today from the Kayak's P.R. rep, who suggested that Google Flights doesn't work for international destinations; has no regional airports; and has questionable accuracy when it comes to actual airfares. I noted some of those things myself when I spent some time on the site this morning and Tweeted about it.
When Mother Nature unleashes her wrath, there’s
not much air travelers can do except wait it out. And, of course, reschedule
their flights. But as we know, getting through to a customer service rep is
half the battle. And we’re not just talking about reaching them by phone; when
customers tweet, they expect a response. Pronto.
So with Hurricane Irene storming her way up the
East Coast last week, what airlines were most easily reachable? STELLAService—an independent company that rates customer service
quality—wanted to find out. So on Friday, August 26, they called each of the 10
largest U.S. airlines an average of eight times between 9am and 6:30 pm ET.
They also directed 12 tweets to each airline between 12am ET and 12pm ET that
Miffed that airport security full-body scans can feel so cold and impersonal? Don’t worry—your TSA officer may soon want to chat you up before they pat you down.
For the next 60 days or so, select TSA agents at Boston’s Logan Airport, trained to detect behavior that may indicate that a passenger is nervous about more than turbulence, are using their powers of observation to change the screening process.
Smaller carriers have upped competition with major airlines this summer, introducing new routes into large hubs. Virgin America is starting flights into Chicago O’Hare (a hub for both United and American), Frontier is adding service out of Denver, and JetBlue is now flying into Anchorage. Generally, when smaller carriers introduce discount flights, major airlines slash their prices on that route out of competition, to make it as painful as possible for the other airline. (When JetBlue started service in May between Newark and Boston, Continental dropped its fares to as low as $49 one-way.) For the average flier, this can also mean mileage bonuses and more options and capacity, as well as lower-priced tickets.
Alexander Basek is a regular contributor to Travel + Leisure.
Waiting for a flight home for Christmas once, I ran into a blowhard I knew from college who announced that the only present he was bringing his parents was a bottle of extraordinarily good wine. He dropped and broke the bottle of red on the linoleum at LaGuardia before we’d boarded the plane. Blowhard frat boy or not, I felt bad for the guy.
I was reminded of this tragic holiday vignette when I heard about VinniBag, an inflatable bag that cushions your wine bottle (or bottle of olive oil or Vermont maple syrup or vintage McCoy vase) from the sharp, hard, pointy things of the world. The smart bags are reusable, deflate easily to slip in your luggage, and make an unbreakable and practical gift for Mummy and Pater.
BBC Travel's Passport Blog | As controversy simmers surrounding the levels of radiation used in full body scanners, a small company based in the United Kingdom has developed a machine that emits no radiation at all.
USA Today | Airlines are rolling back the fare hikes they added following the partial shutdown of the Federal Administration on July 22. The move comes as previously suspended federal taxes are again being applied to airline tickets.
Since July 22, the FAA shutdown prompted some federal taxes to be removed from the cost of airline tickets. However, most major U.S. airlines opted to raise fares instead of passing that "tax holiday" on to consumers.
But, with the FAA impasses resolved—at least for now—the taxes are again being applied to tickets.