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Ritz-Carlton Expands its Behind-the-Scenes Videos

In September, the Ritz-Carlton gave T+L exclusive early access to its new video series, the Art of the Craft—a behind-the-scenes look at key employees who influence the guest experience. But the company didn't just stop with four videos, and they've again given us exclusive early access to their newest: a florist in Barcelona and a steward in Washington, D.C.

Its not exactly reality TV—there's no screaming Gordon Ramsay–type character screaming (though let's face it, we don't really need more of that). But the videos do a good job showcasing the efforts of people we might otherwise underappreciate—knowing how much passion and experience goes into a hotel's flower presentations, for example, helps us all better understand all the intricacies of operating a luxury hotel.

Related: The Ritz-Carlton Wants to Stay with Me

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