Worst Airline Blunders of 2011
Unaware that his cockpit microphone was on, Southwest pilot James Taylor unleashed a
string of obscenity-laced insults about flight attendants that was broadcast
across Texas airspace in March—and then replayed by news outlets across the
country. He’s heard complaining to his first officer about the Chicago-based
flight attendants he flew with for weeks, bashing them as unappealing to date on
account of being overweight, old, or gay. He was suspended without pay and sent
a written apology to employees.