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These top hotels combine service, technology, and comfort—everything that today’s
business traveler needs on the road.

One morning at a hotel in the Bahamas, Sheri Rosenow, a lawyer for the World Trade Organization,
spent an hour and a half sorting her documents into neat piles for a week’s worth of
meetings. Then she stepped out. When she returned, she found that housekeeping had helpfully
combined all her papers into a single, useless stack. “So instead of getting my one afternoon
at the beach,” she recalls ruefully, “I had to stay and sort all my papers
again.”

Every business traveler can tell stories about hotel stays gone wrong—from lost
reservations to lousy Internet connections to the $8 soda or sock-cleaning bill. But what makes a
hotel great? To many travelers, business is personal. The hotel that can provide a welcome snack
and a coffeemaker, give a choice of pillows, greet a guest by name—and know how to spell
it—makes it on the top 10 list for some travelers.

All would agree, however, that the best business hotels first and foremost make it easy to
accomplish the work you came to do. At the very least, that means a central location, efficient
check-in and checkout, reliable and high-quality technology, comfortable work spaces, attention
when you need it and quiet when you don’t.

It also means value. Instead of adding amenities, says Jeff Higley, vice president of digital
media and communications for Smith Travel Research, hotels are concentrating on packaging:
“They’re including free Internet access or parking or breakfast whereas before they
might have charged for it.”

In our annual World’s Best survey, Travel + Leisure asked readers to pick the
best business hotels—properties that met the highest standards of convenience, service, and
comfort for the business traveler. The stylish London in West Hollywood, for example, combines free
Internet access and a 24-hour business center with spacious suites, a rooftop pool, and an
award-winning Gordon Ramsay restaurant. The Eliot, a lovely boutique hotel in the heart of Boston (and No. 1 on our list of this year’s best small city hotels in the U.S. and
Canada
), features touch-screen monitors that guests use to order room service, make restaurant
reservations, even print out boarding passes.

Another winner (not surprisingly) is the Peninsula Hong Kong, a place Rosenow says made her
“feel like royalty”—she was transported in a Rolls-Royce, treated to tea upon
arrival, and always greeted by name. Business can even be a pleasure, as at New York City’s
Ritz-Carlton Central Park, with its panoramic park views, full-service spa, and acclaimed BLT
Market restaurant.

Whether it’s a modern boutique or a palatial landmark, the best business hotel is one that
understands exactly what travelers need from the minute they step in the door. Says Arnie Rusinek,
vice president for international operations at Teknion and a 30-year veteran traveler: “A big
smile and a friendly reception go a long way when you’ve been in the same clothes for two
days.”

World's Best Business Hotels 2009

These top hotels combine service, technology, and comfort—everything that today’s
business traveler needs on the road.

One morning at a hotel in the Bahamas, Sheri Rosenow, a lawyer for the World Trade Organization,
spent an hour and a half sorting her documents into neat piles for a week’s worth of
meetings. Then she stepped out. When she returned, she found that housekeeping had helpfully
combined all her papers into a single, useless stack. “So instead of getting my one afternoon
at the beach,” she recalls ruefully, “I had to stay and sort all my papers
again.”

Every business traveler can tell stories about hotel stays gone wrong—from lost
reservations to lousy Internet connections to the $8 soda or sock-cleaning bill. But what makes a
hotel great? To many travelers, business is personal. The hotel that can provide a welcome snack
and a coffeemaker, give a choice of pillows, greet a guest by name—and know how to spell
it—makes it on the top 10 list for some travelers.

All would agree, however, that the best business hotels first and foremost make it easy to
accomplish the work you came to do. At the very least, that means a central location, efficient
check-in and checkout, reliable and high-quality technology, comfortable work spaces, attention
when you need it and quiet when you don’t.

It also means value. Instead of adding amenities, says Jeff Higley, vice president of digital
media and communications for Smith Travel Research, hotels are concentrating on packaging:
“They’re including free Internet access or parking or breakfast whereas before they
might have charged for it.”

In our annual World’s Best survey, Travel + Leisure asked readers to pick the
best business hotels—properties that met the highest standards of convenience, service, and
comfort for the business traveler. The stylish London in West Hollywood, for example, combines free
Internet access and a 24-hour business center with spacious suites, a rooftop pool, and an
award-winning Gordon Ramsay restaurant. The Eliot, a lovely boutique hotel in the heart of Boston (and No. 1 on our list of this year’s best small city hotels in the U.S. and
Canada
), features touch-screen monitors that guests use to order room service, make restaurant
reservations, even print out boarding passes.

Another winner (not surprisingly) is the Peninsula Hong Kong, a place Rosenow says made her
“feel like royalty”—she was transported in a Rolls-Royce, treated to tea upon
arrival, and always greeted by name. Business can even be a pleasure, as at New York City’s
Ritz-Carlton Central Park, with its panoramic park views, full-service spa, and acclaimed BLT
Market restaurant.

Whether it’s a modern boutique or a palatial landmark, the best business hotel is one that
understands exactly what travelers need from the minute they step in the door. Says Arnie Rusinek,
vice president for international operations at Teknion and a 30-year veteran traveler: “A big
smile and a friendly reception go a long way when you’ve been in the same clothes for two
days.”

Courtesy of Park Hyatt

World's Best Business Hotels 2009

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