World's Best Airlines 2011
Japan Airlines/ oneworld
No. 15 Japan Airlines (JAL)
JAL was ranked No. 14 last year even thought its scores are
better this year. The single exception was food, which readers said had gone
down a bit in quality. Still, its biggest improvement was in customer service.
And the JAL Sky Shell Seat, which ensures that no one reclines into your
personal space, helped boost its cabin comfort scores. —Everett Potter