Please enter your feedback

T+L Members

Email or Username:

Password: Forgot Password?

Remember me on this computer

New User?

Username:

Email:

American Express Publishing ("AEP") may use your information to send you account updates and offers that may interest you, and may share such information with select business partners for you to receive offers from those partners. To learn more about the ways we may use and share your information and about your privacy choices, read the AEP Privacy Statement

Password (must be at least six characters) :

Confirm Password:

By checking the box and clicking submit below you acknowledge that you have read, understand, and agree to be bound by the terms of the following Terms and Conditions.

We sent an official communication to your email address provided during your registration. Please check your email and follow the instructions.

You must be logged-in to do that!

Most Outrageous Hotel Concierge Requests

Photo: Tim Graham Photo Library/Getty Images

A Private Tour of Buckingham Palace

The Concierge: Frank Laino, The Stafford, London

The Arrangement: Laino, head concierge at this hotel in London’s leafy St James’s area, spent several weeks setting up a rare private viewing for a Hawaiian guest of Vermeer’s masterpiece The Music Lesson, part of the queen’s private collection in Buckingham Palace. Numerous background security checks had to be made on the guest, and a security breach at the palace a few days before the planned visit put the entire trip in jeopardy, but with more than 20 years’ experience, Laino had the right palace contacts to smooth things over, and the viewing went ahead. The guest was on a world quest to see every Vermeer in existence.

Most Outrageous Hotel Concierge Requests

Travel + Leisure

Most Outrageous Hotel Concierge Requests

A Private Tour of Buckingham Palace

Marketplace