Most Outrageous Hotel Concierge Requests
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A Private Tour of Buckingham Palace
The Concierge: Frank Laino, The Stafford, London
The Arrangement: Laino, head concierge at this hotel in London’s leafy St James’s area, spent several weeks setting up a rare private viewing for a Hawaiian guest of Vermeer’s masterpiece The Music Lesson, part of the queen’s private collection in Buckingham Palace. Numerous background security checks had to be made on the guest, and a security breach at the palace a few days before the planned visit put the entire trip in jeopardy, but with more than 20 years’ experience, Laino had the right palace contacts to smooth things over, and the viewing went ahead. The guest was on a world quest to see every Vermeer in existence.