Courtesy of AirTran

No. 13 AirTran Airways

5 of 42

.63 complaints per 100,000 passengers

There’s no question that AirTran’s ranking has improved—it has cut its number of complaints in half. But social media has nothing to do with keeping its customers happy; its Twitter presence is nothing more than a placeholder.

Most-Complained-About Airlines

No. 13 AirTran Airways

.63 complaints per 100,000 passengers

There’s no question that AirTran’s ranking has improved—it has cut its number of complaints in half. But social media has nothing to do with keeping its customers happy; its Twitter presence is nothing more than a placeholder.

Courtesy of AirTran

Most-Complained-About Airlines

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