Most-Complained-About Airlines 2010
No. 19: Southwest Airlines
complaints per 100,000 passengers
than 100 million passengers flew Southwest last year, which makes its amazingly
low number of complaints to the DOT that much more surprising. To put it in
perspective, Southwest gets only a single complaint per 500,000 passengers. The
Southwest staff’s famously sunny disposition may have a lot to with the
airline’s No. 1 ranking three years in a row.