Best & Worst Airlines for Lost Luggage 2009

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Bryan Correira

Best Airlines for Luggage Handling: #8 Southwest Airlines

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Number of complaints per 1,000 passengers: 3.57

The number of Southwest baggage complaints this year—almost 33,000—at first seems
outrageously high. But considering that the carrier transported more than nine million passengers
(far more than any other domestic airline), the number is pretty impressive.

Best & Worst Airlines for Lost Luggage 2009

Best Airlines for Luggage Handling: #8 Southwest Airlines

Number of complaints per 1,000 passengers: 3.57

The number of Southwest baggage complaints this year—almost 33,000—at first seems
outrageously high. But considering that the carrier transported more than nine million passengers
(far more than any other domestic airline), the number is pretty impressive.

Bryan Correira
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