© Larry Downing/Reuters/Corbis

Best Airlines for Luggage Handling: #9 United Airlines

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Number of complaints per 1,000 passengers: 4.12

Another contender for Most Improved Baggage-Handling Performance this year, United both cut its
customer complaints by almost a third (from 6.48 in 2008) and crossed over from the
“Worst” list (# 6) to the “Best.”

Best & Worst Airlines for Lost Luggage 2009

Best Airlines for Luggage Handling: #9 United Airlines

Number of complaints per 1,000 passengers: 4.12

Another contender for Most Improved Baggage-Handling Performance this year, United both cut its
customer complaints by almost a third (from 6.48 in 2008) and crossed over from the
“Worst” list (# 6) to the “Best.”

© Larry Downing/Reuters/Corbis

Best & Worst Airlines for Lost Luggage 2009

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