February 20, 2013

Do...

Heed the warnings. If the hotel informed you of resort fees and the like, you share some of the blame.

Play up your loyalty. Point out that you are a member of the hotel’s program, or a repeat customer.

Don’t...

Accept responsibility for fees buried in fine print. They should be clearly presented to guests.

Be afraid to stand your ground. If the front desk can’t help, ask for the general manager or guest services director.

Have a travel dilemma? Need some tips and remedies? Send your questions to news editor Amy Farley at tripdoctor@aexp.com. Follow @tltripdoctor on Twitter.

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