If free Wi-Fi has typically been the exception at luxury hotels, there’s more hope than ever that it will soon be the rule. Case in point: this week, Mandarin Oriental has announced that they will offer free, high-speed Wi-Fi to any guest who books on the mandarinoriental.com website and fills out a guest questionnaire. Why the caveats? The brand is better able to learn about their guests, anticipate their needs, and market to their audience with the help of online profiles, and direct bookings reduce the fees and commissions associated with outside booking vendors. Plus, Mandarin promises to offer the lowest rate on their site—or beat any better deals by a full ten percent. Want the Wi-Fi without the runaround? Try Peninsula, Shangri-La, or Hilton, which recently partnered with AT&T to provide free Internet for many of its guests.
Nikki Ekstein is an Editorial Assistant at Travel + Leisure and part of the Trip Doctor news team. Find her on Twitter at @nikkiekstein.