Nicoletta Richardson
November 06, 2014

Combine old-fashioned customer service with a novel use of technology, and you get Double Robot. Indianapolis Airport recently rolled out its newest employee to complement guest services and assist in answering passengers' questions—airport transportation, gate locations, direction, more. An airport agent visibly appears and communicates with passengers through a tablet screen, propped up on a roller dressed in a blue customer service shirt similar to other employees. Cute, convenient, or creepy?

Nicoletta Richardson is a freelance editorial assistant at Travel + Leisure

Also on Travel + Leisure:
Meet Our Local Experts
World's Greatest Dream Trips
World's Best Hotels

You May Like