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Confessions of a Hotel Front-Desk Manager

Confessions of a Hotel Front-Desk Manager

Phillip X., who runs reception at a well-known luxury hotel, dishes the dirt.

“I like hearing people’s stories, but please, keep it brief. We have a button on the phone that will make it ring to rescue us from a boring conversation.

“Not everyone tips, but some tip a lot, so it’s a wash. People have tipped me in marijuana. Brits are the worst tippers, especially families.

And yes, we can hear you when you’re having sex, sometimes even from the lobby. And I can always tell how some people are going to sound.”

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