Airline Complaints? The D.O.T. Wants to Hear from You
There's a lot to comment about. The rules cover everything from tarmac delays to peanuts. If adopted, they could change the way Americans fly more than any single regulation since the airline industry was deregulated in 1978.
Administrative rulemaking, for those of you who snoozed through your civics class, is the process by which agencies adopt regulations that have the force of law. In this case, it's the Department of Transportation making the rules. The agency is at a critical step during which the traveling public vets these important regulations.