/
Close
Newsletters  | Mobile

Worst-Case Scenarios

Scenario

Weather (flooding, hurricane, etc.) wreaks havoc.

What to Do

Your contract's liability, or "force majeure," clause (the one that refers to acts of God or nature) lays out both parties' obligations. If you see wind or water damage, ask the agency's point person to check it out, coordinate repairs, and arrange alternative lodging. The villa owner's insurance should cover flooding, so don't clean it up yourself.

Scenario

You're forced to cancel for personal reasons.

What to Do

Notify the agency by phone and in writing ASAP. If you don't have trip insurance coverage, defer to your contract's cancellation clause. In general, the closer it is to the date of departure, the less you get back. (With more than two months' notice, you'll likely forfeit your deposit, or about 30 percent of the fee. After the eight-week mark, you're generally liable for the entire balance.) Be honest about your circumstances. You might plead with the agency for a trip postponement. And of course, your chances for a refund are better if they're able to rebook the villa.

Scenario

Your villa is burglarized.

What to Do

File a statement with the police and get in touch with your local rental contact. If any doors or windows were unlocked, you're out of luck; negligence means you have no recourse. (It's also highly unlikely you'll get relocated.) Some home­owner's insurance policies cover theft of your belongings abroad, so follow their instructions carefully to qualify for reimbursement.

Scenario

Your bill has charges you didn't anticipate.

What to Do

Air-conditioning, pool heating, phone, Internet, drivers, and other services are often not included in the rental price, so be sure to have the agent itemize everything that is part of the price before you sign. It's best to put all charges on a credit card, so you're protected if any fees are contestable. Finally, if anything looks suspicious, by all means ask for proof of charges.

Related Article

User’s Guide to Renting Villas

Advertisement

Sign Up


Connect With Travel + Leisure
  • Travel+Leisure
  • Tablet
  • Available devices

Already a subscriber?
Get FREE ACCESS to the digital edition


Advertisement


Advertisement

Advertisement

Marketplace