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World's Best Service 2010

An Ocean-View Sanctuary room at St. Lucia’s Jade Mountain.

Photo: Ben Hoffman

World’s Best: Winning Service
Jade Mountain

What does quality service look like? Here, T+L reader and World’s Best Awards Sweepstakes winner David Danzig of Atlanta shares the highlights of his five-day stay at St. Lucia’s Jade Mountain, the No. 1 hotel for service overall.

The Request: A seamless check-in

The Experience: When we arrived we were greeted by a staffer with a lime juice drink and then immediately whisked away to one of the 29 ocean-view sanctuaries. A wireless phone connected us to our majordomo, who—we were told—could be reached at any time.

The Request: Post-beach relaxation

The Experience: Shuttles are available, but we opted to walk more than 100 stairs up from the sand to the room. We arrived to find that the Jacuzzi tub had been drawn with bath salts and rose petals were strewn across the bed.

The Request: A sunset boat ride around the Piton Mountains

The Experience: We weren’t interested in prepackaged outings, so the hotel booked a personal guided tour. We visited the island’s eastern coastline and took a detour to the village of Soufrière for an introduction to the local culture.

The Request: A romantic evening to remember

The Experience: Though we inquired about a beach bonfire, it was impossible because of fire restrictions. But the hotel arranged a candlelit dinner of calypso-marinated kingfish and a customized chocolate cake served next to our private plunge pool.

The Takeaway: In a region where island spirit often equals slow or spotty attention, hotel service at Jade Mountain was flawless. A+ for charm and attention to detail.

Methodology: Rankings are based on reader evaluations collected in the Travel + Leisure World’s Best Awards survey. For hotels, scores are indexed averages of evaluations for the characteristic “Service.” Readers were asked to rate candidates on a scale of 1 to 5, where 5 means “Excellent” and 1 means “Poor.” Scores are rounded to the nearest hundredth of a point; in the event of an exact tie, properties or companies share a ranking. For the full survey methodology, go to TravelandLeisure.com/worldsbest.

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