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World's Best Hotel Service

World's Best Hotel Service: Peninsula Hong Kong

Courtesy of Peninsula Hotels

Good hotels have affable staff to help you at check-in—but those with the best service go further. At Virginia’s Inn at Little Washington, you’ll find seasonal cocktails at the front desk instead of any paperwork. A note from the owner greets you in the room, and in the five-star restaurant, you order from a personalized menu.

Traveling the world over, Travel + Leisure readers stay at beach resorts, urban boutique hotels, mountain lodges, and everything in between. For the 2012 World’s Best Awards, they reflected on those experiences to vote for the hotels that deliver the most impeccable service, whether on a Caribbean beach or in the Montana Rockies.

The results show an appreciation for hotels that provide a seamless check-in process, high staff-to-guest ratios, and personalized amenities like the teddy bears and tailor-made cookies for kids at the Peninsula Hong Kong (No. 6).

Many of these ultra-luxurious properties also strive to impress by cultivating a warm, familiar atmosphere. Antonio Sersale, the owner and general manager of Le Sirenuse on Italy’s Amalfi Coast (No. 17), writes that his goal is to create the “feeling of a private house.” Most staff have worked there for more than a decade; it’s a level of dedication reciprocated by the many guests who return year after year.

Read on for all the winning properties that go the extra mile to make us feel truly on vacation by providing nothing but the best service.


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