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World's Best Airlines 2011

World's Best Airlines: Emirates

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No. 2 Emirates

Ranked No. 2 as it was in 2010, the airline has improved its scores and even taken on a better reputation for value and food, while steadfastly maintaining its reliability for both in-flight service and customer service. Its reputation as an innovator—it pioneered laptop Wi-Fi in 2004 and mobile phones back in 2008—is another reason it remains one of our readers’ favorites. —Everett Potter

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