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World's Best Airlines 2011

World's Best Airlines: Qantas Airways

Courtesy of Qantas Airways

No. 17 Qantas Airways

Close to where it was last year—it ranked 16 in 2010—Qantas proved that it was better in every category. The exception was a slight downward tick in customer service. But the Australian carrier’s scores have steadily risen with each passing year, and designer Mark Newsom’s on-board innovations—like a mini hammock for your feet in economy class—keep the cabin comfort ratings on the upswing. —Everett Potter

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