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World's Best Airlines 2011

World's Best Airlines: Japan Airlines (JAL)

Japan Airlines/ oneworld

No. 15 Japan Airlines (JAL)

JAL was ranked No. 14 last year even thought its scores are better this year. The single exception was food, which readers said had gone down a bit in quality. Still, its biggest improvement was in customer service. And the JAL Sky Shell Seat, which ensures that no one reclines into your personal space, helped boost its cabin comfort scores. —Everett Potter

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