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Ask Mark: Travelocity and Sabre?

Mark Orwoll, seasoned traveler and Travel + Leisure's Managing Editor, is here to help you with your travel questions. To ask a question, send an email to AskMark@amexpub.com

** Please note: Mark can answer questions in his column only; the volume of mail he receives makes it impossible for him to send personal replies. Check back here daily to see if your question was answered, or search the Ask Mark archives to see if a similar question was previously answered.

Q. I'm trying to find contact information for Sabre Travel Agency. I have been unsuccessful in locating its web site. I was referred to use it by Travelocity to make reservations, but can't find anything to use.

A. You're a bit mixed up. Sabre (along with Gallileo International, Worldspan, Apollo, and a handful of others) is a computer reservation system, called a CRS, that is used by travel agents to book airline and other travel reservations for clients. Sabre is also the CRS used by the Travelocity online reservations web site (www.travelocity.com) — mainly because Travelocity is owned by the Sabre Group (which in turn is an affiliate of American Airlines.) When you make a reservation on the Travelocity Web site, you are actually using the Sabre CRS. All of which leads me to think that you may have misunderstood the message you received from Travelocity.

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