Ritz-Carlton Hotels

Find out which hotel chains earned the highest marks for customer service in T+L’s annual business travel survey.

Travel + Leisure Staff
August 28, 2014

After a full day of dealing with difficult clients, the last thing business travelers want is to fight with the service staff at their hotel. Returning to an oasis of calm, where a diligent, efficient staff bends over backwards can transform the stay.

And of course, great customer service isn’t always about responding to requests. When the hotel staff anticipates something you want but didn’t ask—that’s when you realize just what a difference a well-trained staff can make.

That’s why we included hotel chains for customer service as a category in the 2014 Best in Business Travel Survey that T+L conducted with Fortune. We asked readers of both magazines how they travel for business, across a variety of topics. Here’s how they rated:

1.) Ritz-Carlton
2.) Kimpton
3.) Four Seasons
4.) The Luxury Collection
5.) Fairmont
6.) Waldorf Astoria Collection
7.) Grand Hyatt
8.) Omni
9.) InterContinental
10.) Le Meridien

Check out all the winners of the Best In Business survey.

See the full methodology.

You May Like