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As airlines and hotels draw customers to their own sites, the major online agents—Orbitz, Travelocity, and Expedia—are fighting back by offering improved features and functionality. In testing, we've found that no single site consistently comes up with the best price for hotels, cars, and flights, but each does have its strengths. Here are a few of our picks by category.
Customer Service All three sites have upgraded lately. Here, Travelocity has made the strongest push, training employees to help customers with everything from canceled flights to missing rental cars to hotel rooms that fall short of expectations.
Price Comparisons For flight, hotel, and package prices, Orbitz has the clearest and most intuitive interface by far. Its matrix display makes it easy to compare airfares by airline and number of stops, and hotel prices by star rating and neighborhood. If you're looking for a hotel and flight package, you can view your options and savings on one page.
Customer Reviews Unlike at other sites, only guests who have booked their stays through Expedia can review a property for the site, and opinions stay online for just a year, ensuring that content remains unbiased and up-to-date. And Expedia isn't lacking for content: it has more than 80,000 hotel reviews.
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