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T+L Airport Survey 2011: Methodology

An online survey, developed by the editors of Travel + Leisure, appeared on travelandleisure.com from September 27, 2010, to August 1, 2011. Respondents were asked to rate their choice of 88 airports [Atlanta, GA (Hartsfield-Jackson International Airport, ATL); Baltimore, MD (Baltimore/Washington International Thurgood Marshall Airport, BWI); Boston, MA (Logan International Airport, BOS); Charlotte, NC (Charlotte Douglas Airport, CLT); Chicago, IL (Chicago O’Hare International Airport, ORD); Denver, CO (Denver International Airport, DEN); Detroit, MI (Detroit Metro Airport, DTW); Houston, TX (Houston Intercontinental Airport, IAH); Irving, TX (Dallas/Fort Worth International Airport, DFW); Las Vegas, NV (McCarran International Airport, LAS); Los Angeles, CA (Los Angeles International Airport, LAX); Miami, FL (Miami International Airport, MIA); Minneapolis, Minnesota (St. Paul International Airport, MSP); Montreal, Canada (Montreal Trudeau Airport, YUL); Newark, NJ (Newark International Airport, EWR); New York, NY (John F. Kennedy International Airport, JFK); New York, NY (La Guardia Airport, LGA); Orlando, FL (Orlando International Airport, MCO); Philadelphia, PA (Philadelphia International Airport, PHL); Phoenix, AZ (Sky Harbor International Airport, PHX); San Francisco, CA (San Francisco International Airport, SFO); Seattle, Washington (Seattle-Tacoma International Airport, SEA); Toronto, Canada (Toronto Pearson International Airport, YYZ); Vancouver, Canada (Vancouver International Airport, YVR); Amsterdam, Netherlands (Amsterdam Airport Schiphol, AMS); Antwerp, Belgium (Antwerp International Airport, ANR); Athens, Greece (Athens Airport, ATH); Barcelona, Spain (Barcelona Airport, BCN); Berlin, Germany (Schoenefeld Airport, SXF); Berlin, Germany (Tegel Airport, TXL); Berlin, Germany (Tempelhof Airport, THF); Brussels, Belgium (Brussels Airport, BRU); Copenhagen, Denmark (Copenhagen Airport, CPH); Dublin, Ireland (Dublin International Airport, DUB); Frankfurt, Germany (Frankfurt International Airport, FRA); Geneva, Switzerland (Cointrin International Airport, GVA); Lisbon, Portugal (Lisbon Airport, LIS); London, England (Gatwick Airport, LGW); London, England (Heathrow Airport, LHR); Madrid, Spain (Barajas Airport, MAD); Moscow, Russia (Domedovo Airport, DME); Moscow, Russia (Sheremetyevo International Airport, SVO); Munich, Germany (Munich International Airport, MUC); Paris, France (Charles de Gaulle Airport, CDG); Paris, France (Orly Airport, ORY); Rome, Italy (Ciampino Airport, CIA); Rome, Italy (Fiumicino (Leonardo da Vinci); International Airport, FCO); St. Petersburg, Russia (St. Petersburg Clearwater International Airport, PIE); Bogota, Colombia (El Dorado International Airport, BOG); Buenos Aires, Argentina (Ministro Pistarini International Airport, EZE); Lima, Peru (Jorge Chavez International Airport, LIM); Mexico City, MX (Benito Juarez International Airport, MEX); Montevideo, Uruguay (Carrasco International Airport); Quito, Ecuador (Mariscal Sucre International Airport, UIO); Rio de Janeiro (Antonio Carlos Jobim International Airport, GIG); Santiago, Chile (Arturo Merino Benitez International Airport, SCL); Sao Paulo, Brazil (Guarulhos International Airport, GRU); Bangkok, Thailand (Suvarnabhumi Bangkok International Airport, BKK); Beijing, China (Beijing Capital International Airport, PEK); Ho Chi Minh City, Vietnam (Tan Son Nhat International Airport, SGN); Hong Kong, China (Hong Kong International Airport, HKG); Jakarta, Indonesia (Soekarno-Hatta International Airport, CGK); Kuala Lumpur, Malaysia (Kuala Lumpur International Airport, KUL); Mumbai, India (Chhatrapati Shivaji International Airport, BOM); New Delhi, India (Indira Gandhi International Airport, DEL); Osaka, Japan (Itami International Airport, ITM); Osaka, Japan (Kansai International Airport, KIX); Seoul, South Korea (Incheon International Airport, ICN); Shanghai, China (Hongqiao International Airport, SHA); Shanghai, China (Pudong International Airport, PVG); Singapore (Changi International Airport, SIN); Tokyo, Japan (Tokyo Haneda International Airport, HND); Tokyo, Japan (Tokyo Narita Airport, NRT); Abu Dhabi, UAE (Abu Dhabi International Airport, AUH); Amman, Jordan (Queen Alia International Airport, AMM); Beirut, Lebanon (Beirut International Airport, BEY); Cairo, Egypt (Cairo International Airport, CAI); Cape Town, South Africa (Cape Town International Airport, CPT); Dubai, UAE (Dubai International Airport, DXB); Istanbul, Turkey (Istanbul Ataturk International Airport, IST); Jerusalem, Israel (Jerusalem Airport, JRS); Johannesburg, South Africa (Johannesburg International Airport, JNB); Marrakesh, Morocco (Marrakech Menara Airport, RAK); Nairobi, Kenya (Jomo Kenyatta International Airport, NBO); Tel Aviv, Israel (Ben Gurion International Airport, TLV); Auckland, New Zealand (Auckland International Airport, AKL); Melbourne, Australia (Melbourne International Airport, MLB); Sydney, Australia (Sydney International Airport, SYD)] in a selection of subject categories (Flight Delays, Design, Amenities, Food + Drink, Check-in + Security, Service, Transportation + Location). All subject categories and all airports were available for rating at all times. The subject categories were served in random order to respondents. Rankings are based on averages of responses from visitors concerning applicable characteristics. Respondents were asked to rate an airport for each applicable characteristic, using a scale from 1 to 5, with 5 being the highest score. Responses were collected and tabulated by travelandleisure.com. Final scores were rounded to the nearest hundredth. When two or more airports have the same score but different ranks, their rankings were ordered by their unrounded score.

See the Results: America’s Best and Worst Airports

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