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We put expeditors to the test. Five T+L editors simultaneously applied for a Cambodian single-entry tourist visa—one going directly through the Cambodian embassy and the other four using expeditors. Below, the results:
Company Name and Info: a Briggs Passport & Visa Expeditors
How many days to process visa: 3 business days
Cost: $135
Summary: >Easy-to-navigate Web site; courteous and informed customer service reps (answered the phone on the third ring).
Company Name and Info: CIBT
us.cibt.com
How many days to process visa: 3 business days
Cost: $286
Summary: A total hands-on approach: easy to reach a live person (they even contacted us upon receipt to verify information); up-to-date status checks on the Web site. The only downside? The price tag.
Company Name and Info: DMS Visa International
How many days to process visa: 3 business days
Cost: $124
Summary: Though DMS delivered the visa when promised, customer service was abysmal. We called several times and were put straight into voice mail—it was two days before they returned our calls.
Company Name and Info: G3 Visas & Passports
How many days to process visa: 6 business days
Cost: $84
Summary: Extremely thorough and professional (a travel itinerary was requested to ensure necessary documents weren't overlooked) but a little slow (they took almost as long as the embassy itself).
Company Name and Info: Royal Embassy of Cambodia
How many days to process visa: 7 business days
Cost: $20
Summary: Very DIY—no one's there to hold your hand.
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