Most-Complained-About Airlines 2010
Courtesy of ExpressJet
No. 18: ExpressJet Airlines
.33 complaints per 100,000 passengers
Ironically, it was a Continental flight operated by ExpressJet that made headlines in 2009 for keeping its passengers on the tarmac for six hours with overflowing bathroom facilities and no drinking water. (The incident helped lawmakers push for more regulation of treatment of passengers during flight delays.) But that incident, it seems, was an anomaly: ExpressJet’s overall performance gets a gold star.