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Most-Complained-About Airlines 2010

Delta Airlines

Courtesy of Delta

No. 1: Delta

1.96 per 100,000 passengers

Delta dropped the ball this past year. One DOT official attributes the airline’s most-complained-about status to its merger with Northwest. Regardless, Delta has some work to do: it was the worst offender in nearly all categories, especially flight problems, reservations, and baggage. The airline’s response? Complaints are handled, said a spokesperson, “on a case-by-case basis in the order they are received.”

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