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Travel + Leisure™ iPad® App Frequently Asked Questions (FAQ)

Where can I download the TRAVEL + LEISURE app for iPad®?

You can download the FREE App on the App Store: Click here to download the TRAVEL + LEISURE app for free!

What is included with the free TRAVEL + LEISURE app for iPad® when downloaded on the App Store or at iTunes?

This app allows you to download, read, and store digital issues of TRAVEL + LEISURE, including the World’s Best Awards 2012, Best of Europe, the Food Issue, Undiscovered Beaches, and the T+L 500 World's Best Hotels guide through the App Store or iTunes.

How do I get an issue of TRAVEL + LEISURE in the app?

If you are an existing subscriber to the U.S. print edition of TRAVEL + LEISURE magazine and do not have a username and password to sign into the TRAVEL + LEISURE app on your iPad®, follow the steps below:

  1. Download the TRAVEL + LEISURE application from the App Store.
  2. Launch the app and tap on the “Tap for Instant Access” button.
  3. On the next screen, verify your subscriber status by entering your current subscriber information.
  4. Once we verify your account, follow the prompts, including establishing an account password, until you will see a confirmation page.
  5. Return to the TRAVEL + LEISURE app, and tap on the button in the upper left hand corner that says “Sign In.”
  6. After signing in, tap Library to see the latest issues available to download. You will also see all other digital issues that your print subscription entitles you to. Tap “Download” on the issue of your choice and the content will be downloaded directly to your iPad®.

If you are an existing subscriber to the U.S. print edition of TRAVEL + LEISURE Magazine and already have a username and password to sign into the TRAVEL + LEISURE app on your tablet, follow steps 5-6 shown above.

If you are not currently a subscriber to the U.S. print edition of TRAVEL + LEISURE Magazine and wish to purchase a single, digital issue on the iPad®, follow the steps below to download an issue:

  1. Download the TRAVEL + LEISURE application from the App Store.
  2. Launch the app to access available issues.
  3. Simply tap on the issue you want.
  4. You will be asked to confirm your in-app purchase through iTunes.
  5. Tap “Buy” or “Free” to complete your request, and the issue will then be downloaded to your device and automatically stored to your iPad®.

If you are not currently a subscriber to the U.S. print edition of TRAVEL + LEISURE Magazine and wish to purchase a digital subscription on the iPad®, follow the steps below:

  1. Download the TRAVEL + LEISURE application from the App Store.
  2. Launch the app and tap “Tap Here to Subscribe” to access the subscription options.
  3. Simply tap on the option you want – either $1.99 per month or $19.99 per year.
  4. You will be asked to confirm your in-app purchase through iTunes.
  5. You will also be given the option to review subscription settings and manage the subscription automatic renewal feature.
  6. Tap “Buy” to complete your request, and the current issue will appear in your Library.
  7. Simply tap the issue and the content will be downloaded to your device and automatically stored on your iPad®.

I’ve downloaded the TRAVEL + LEISURE app, but can’t locate it on my iPad®.

For iPads® with iOS5 or higher, the app will download to Newsstand, which has its own icon on the iPad desktop.  Tap the Newsstand icon and the TRAVEL + LEISURE app will appear on the Newsstand shelf.

For iPads® running a version lower than iOS5, the TRAVEL + LEISURE app will download to the iPad desktop.

I completed the mandatory update of the TRAVEL + LEISURE app, but now none of the issues that I had previously downloaded/purchased are showing in my Library. How do I restore the missing issues?

As of September 17, 2012, all digital issues of TRAVEL + LEISURE were moved to a new and improved eReader platform that allows for enhanced sharing and bookmarking and a better reading experience.

After updating the TRAVEL + LEISURE app, launch the app to go to the TRAVEL + LEISURE Library.

If you are an existing subscriber to the U.S. print edition of TRAVEL + LEISURE Magazine, and already have a username and password to sign into the TRAVEL + LEISURE app on your iPad®, tap the “Sign In” button located in the upper left-hand corner of the Library. After signing in, you can re-download older issues that you previously had access to (there is no additional charge). You will still be able to restore your downloads at a later date if you choose to do so.

If you are not currently a subscriber to the U.S. print edition of TRAVEL + LEISURE Magazine, but have purchased a digital subscription plan through iTunes, tap the “Tap Here to Subscribe” button. When prompted, choose the “Restore All Purchases” option if you wish to do so, or the “Cancel” option to access current and future digital issues only. You will still be able to restore your past downloads/purchases at a later date if you choose to do so.

If you are an existing print subscriber to the U.S. print edition of TRAVEL + LEISURE Magazine, and do not have a username and password to sign into the TRAVEL + LEISURE app on your iPad®, or if you wish to purchase a digital subscription plan through iTunes, please refer to “How do I get an issue of TRAVEL + LEISURE in the app,” above.

I am a current subscriber to the U.S. print edition of TRAVEL + LEISURE® magazine. Can I get digital issues of TRAVEL + LEISURE as part of my print subscription?

Yes, current subscribers to the U.S. print edition are now able to download the iPad® edition from within the app at no additional cost for the duration of their current print subscription term. Please refer to the “How do I get an issue of TRAVEL + LEISURE in the app?” section for upgrade instructions.

How much does each digital issue cost?

If you are an existing subscriber to the U.S. print edition of TRAVEL + LEISURE magazine, you can download the digital edition for free for the duration of your current print subscription term.

If you are not currently a subscriber to the U.S. print edition of TRAVEL + LEISURE magazine, most digital issues are $3.99. You can buy additional digital issues of TRAVEL + LEISURE within the app as they become available. Some issues will be available at a special price for a limited time.

Subscriptions plans are also available. There is a $1.99 monthly option, and a $19.99 yearly option. Both options will automatically renew until canceled. Additional details are provided during the purchase and confirmation process.

How do I manage my digital subscription to TRAVEL + LEISURE?

  1. Tap the “Settings” icon on the Home Page of the iPad® and select “Store.”
  2. Tap on your Apple ID and confirm that you wish to view your Apple ID.
  3. Scroll down to “Subscriptions” and tap on “Manage.”

What is included with each digital issue?

You'll find exclusive videos from top creative minds and travel experts and bonus photo galleries and slideshows of the magazine's award-winning photography from destinations around the globe. You'll get interactive TRAVEL + LEISURE stories, bonus trip tips and maps, plus booking links, weather for select destinations, sharing features, and much more—all the tools you need to take you where you want to go

Can I buy a new issue within the current app?

Yes, in-app purchasing is available. Once you have downloaded the TRAVEL + LEISURE app for iPad®, you can buy new issues and store them in a Library within the app. Current subscribers to the U.S. print edition will be able to download digital editions for free for the duration of their current print subscription term.

How frequently are digital issues published?

As of January 2012, new digital issues are published monthly. Prior to 2012, 8 special digital issues were available for download.

How do I know when a new digital issue is available?

You can opt to receive a notification when each new issue is available. To do this, tap on your iPad® Settings, and then tap on Notifications. Tap on the TRAVEL + LEISURE iPad® Settings and choose the options you prefer.

In order to read a new digital issue, you must download it within the app.

Can I buy a print subscription to TRAVEL + LEISURE magazine by using the iPad®?

Yes. You can tap More T+L on the Navigation bar and tap Subscribe. You will then be prompted to provide your details. You can also subscribe to TRAVEL + LEISURE online at travelandleisure.com or call 800-888-8728.

Can I buy a TRAVEL + LEISURE digital subscription?

Yes, digital subscription plans are now available. Please refer to the “How do I get an issue of TRAVEL + LEISURE in the app?” section for upgrade instructions.

Do digital issues expire?

No. Once you purchase a digital issue, or download an issue as part of your subscription, it's yours to keep.

Can I share the digital issue with friends?

While you will be able to share individual stories via email, Facebook, and Twitter, currently there is no issue-sharing option available.

Why won't my TRAVEL + LEISURE issue for the iPad® download?

Since the TRAVEL + LEISURE issue for the iPad® has high-resolution images and interactive features, we recommend using a stable Wi-Fi connection, rather than 3G. Timing out for any reason might require you to start the download over again.

For best results, we recommend that you disable your iPad®'s Auto Lock function while downloading an issue to prevent your device from going into Sleep mode.

If your Internet connection is lost, you will need to restart the download.

If you started a download from the in-App Store that either fails or gets canceled, you can restart the download by going to the Library tab and tapping the Download button on the issue.

For technical questions or to report a problem downloading the app, contact mobileapps@aexp.com.

How do I delete an issue?

You can delete an issue by opening the TRAVEL + LEISURE app and tapping on the Library icon where all of your iPad® issues will be stored. Once you're in the Library, tap on the “Archive” button associated with the issue you want to remove and it will be deleted.

You can re-download a previously deleted issue. Current print subscribers who have a username and password should open the TRAVEL + LEISURE app and tap on the “Sign In” button located at the upper left hand corner of the Library. All deleted issues will still be visible and subscribers should tap on the “Download” button associated with whichever issue they would like to restore free of charge. Those who either have a subscription or who have purchased a single issue through iTunes should open the TRAVEL + LEISURE app and tap on the “Subscribe” button located at the upper left hand corner of the Library. When prompted, tap the “Restore all purchases” option to download previously deleted issues again free of charge

Will deleting an issue free up storage space on my iPad®?

Yes. You can access it again at any time by re-downloading the issue, free of charge.

Why is it taking so long to sync or back up my iPad®?

Each issue of TRAVEL + LEISURE can add time to your iPad® syncing or backing up. To avoid this, you can either delete your issues prior to backing up or you can manually cancel the backup process during the start of the iPad® sync process. The iPad® will then sync as usual without backing up.

If you decide to delete an issue, you should open the app and tap the button for the Library, where all of your TRAVEL + LEISURE iPad® issues are stored. Once you're in the Library, touch and hold the issue you want to delete until an X comes up in the issue's top left-hand corner. Tap the X and your issue will be deleted from your library.

For other questions about digital issues, contact Customer Service: digital@travelandleisure.customersvc.com or call 800-520-4341.

For questions about the print magazine, contact Customer Service: TravelandLeisure.com/customerservice or call 800-888-8728.

Click here to view legal and privacy information.

iPad is a trademark of Apple Inc., registered in the U.S. and other countries.  App Store is a service mark of Apple Inc.

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